FAQ

I am a media representative/blogger/photographer/opinion leader, etc., can I get an accreditation?

Media & photographers accreditation will begin later.
Opinion leaders form is available HERE

What are the benefits of the VIP-standing ticket?

- Separate VIP-entrance. You are not waiting in the general queue to get the festival bracelet but enter the festival via Fast-line;
- Parking spot on a separate guarded parking;
- Access to the roofed VIP viewing platform with unobstructed views of the Main Stage. It is on an elevation, so the crowd, hands and phones will not bother you at all. The zone is protected from direct sunlight and rain;
- Additional sound equipment. You will be able to listen to Main Stage performances with clear sound just as if you were standing in the front row under the stage;
- VIP-bar with extended bar card and food court right near the VIP-zone. You can order food and drinks without standing in queues. Variety of food and drinks is not inferior to main festival food courts;
- Separate restrooms. VIP-standing zone visitors can use separate WCs without queues which undergo sanitary treatment regularly.

Is it true that the entrance is free on the first festival day?

Yes!
July 7th is Ukrainian Music Day at Atlas Weekend 2020.
For the third year in a row, we introduce you to modern Ukrainian music.
Entry to the festival site on the first day is free.

How can I get a refund for a ticket?

Reception of applications for ticket funds is completed. Refunds will be from 1 October till 31 December 2020.
Just to remind, all AW 2020 tickets are valid for 2021. If you want to support the festival - please, consider saving your ticket. Invest in your unforgettable summer of 2021 and help festival to grow even bigger and to shine even brighter next summer.

How is the ticket exchange done?

You fill out the application form, after which you will need to wait for its processing by exchange managers. If you upgraded your ticket, you will need to pay the difference in price. In this case, after successful processing of the application, a link for payment with the amount of the difference will be sent to the email specified by you. If you only change the date of the ticket, you will be sent a ticket with the desired date and you do not have to pay anything extra. Unless you change your one-day ticket from another date to the day of the Twenty One Pilots (July 9).

Can I upgrade my one-day ticket / three-day ticket to an all day-ticket?

Yes, but when exchanging tickets you will need to pay the difference in ticket prices.

How long will the exchange process take?

After receiving your application, there is a process of manual pre-moderation by our managers. It takes up to 1 month, depending on the number of applications being processed.

What will happen to my old ticket after the exchange?

It will be canceled, you will receive a new ticket with a new barcode.

What if I have filled out an exchange application, but my plans have changed and I want to leave my old ticket?

To stop the ticket exchange process, email us at email.

Do I need to exchange my all-days ticket for a ticket with new dates in 2021?

No, your Atlas Weekend 2020 all-days ticket is automatically valid for all festival days in 2021.

In which case you do not need to change the ticket?

All tickets remain valid for the next year. A one-day ticket is valid on the same day of the week next year. That is, Wednesday, July 8, 2020 = Wednesday, July 7, 2021 Thursday, July 9, 2020 = Thursday, July 8, 2021 Friday, July 10, 2020 = Friday, July 9, 2021 Saturday, July 11, 2020 = Saturday, July 10, 2021 Sunday, July 12, 2020 = Sunday, July 11, 2021

How many times can I exchange?

As much as you want, but keep in mind that this process is long and time consuming.

How to arrange an exchange of tickets of different categories?

If you have tickets of different categories (full festival pass, single day or three day pass) or for different dates, then you need to fill out different exchange forms for each one of them. For example, you have one single-day ticket for July 10th and one three-day ticket. If you want to exchange both for full festival tickets, you need to submit two separate forms for each ticket. But if you have multiple tickets, all of which are of the same category and date and you want to change them all to the same new category and/or date then you need to fill one form for all of them. For example, you have three one-day tickets for July 11th and you want to change them to three one-day tickets for July 8th. In this case, you need to fill in one form for all of them together. In case you have multiple identical tickets (same category and date) and you want to exchange them for new tickets of different categories or days then you need to fill a form for every ticket separately. For example, you have multiple tickets for July 12th, 2020, but you want to exchange some of them for July 8th 2021 and others for July 9th, 2021 or switch some of the tickets to VIP or camping and keep others as they were then you need to fill out separate forms for every ticket.

The day of the artist's performance, for which I bought tickets, changed, what should I do?

If the performance is on the same day of the week, you do not need to change the ticket. For example, Twenty One Pilots was scheduled to perform on Friday, July 10, 2020, and in 2021, the band will also perform on Friday, July 9. In this case, you do not need to change the ticket. If the day of the week of the artist's performance has changed, then you need to fill in the exchange application form. For example, the performance of A$AP Rocky in 2020 was scheduled for Sunday, July 12, and in 2021 was postponed to Wednesday, July 7. In this case, you need to change the ticket.

How can I pay at the festival?

Only non-cash payment (via any bank cards). There will be points of cards replenishment at the festival.

Is it possible to bring a photo/video equipment?

Taking cameras with removable lenses is strictly prohibited without an accreditation. GoPro, other action cameras and small snapshot cameras can be taken but you can’t take photos of artists with a flash.Quadcopters and other flying devices are also forbidden.

Can I bring water and food to the festival?

No, only to the territory of the camping (entrance from metro station ‘Teremky’ side). GOOGLE MAPS

Is it possible visit the festival via my ticket and on the next day give a ticket to my friend?

No. Your ticket will be exchanged onto the wristband at the first time entrance and can not be activated after that. It is prohibited to remove/damage and transfer the wristband to others.

How many times can I enter the festival? And what if I have a one-day pass?

Ticket will be changed on bracelet at the festival entrance and you can enter/leave festival territory 3 times a day via it.

Can I take part in the food court zone?

Yes! Application form > CLICK HERE

Is the tent included in the camping ticket price?

A ticket to the campsite is valid only for one person. All necessary equipment should be taken with you or you can book a rental of everything needed. More information about the campsite: HERE

Are there any exemption categories?

Yes! You can read them in the Festival rules (Article 10)

I bought a ticket to the 2020 festival, what should I do?

Tickets that were purchased for this year’s festival are valid for Atlas Weekend 2021. You will be able to exchange this ticket for a bracelet at the entrance and it will give you access to the territory of the festival in 2021.
Your one-day ticket is valid for the same day of the week next year. It means, Wednesday July 8, 2020 = Wednesday July 7, 2021.

When and where Atlas Weekend 2021 will take place?

Atlas Weekend 2021 will take place on the second week of July 2021 - from 6th to 11th of July 2021 in Ukraine, Kyiv, VDNG, 1 Akademika Hlushkova Avenue.

What about line-up? Are you planning on saving line-up 2020 for 2021? Will artist "&$#*@" perform at AW 2021?

We are now actively working on a one-hundred-percent transfer of AW 2020 line-up to AW 2021. We are in communication with all artists. The pandemic has touched absolutely everyone, dozens of festivals are being postponed to the next year and all artists understand current situation and they are also rescheduling performances and tours for 2021.
We will immediately announce every confirmed artist performance on our social networks and on website. All confirmed for 2021 year artists will appear on the 2021 Members tab on our website.

How much will ticket for the 2021 festival cost?

You can find all the valid prices on our website in the Tickets tab
Closer to the dates of festival tickets price will rise.
Also, as soon as we receive confirmation from the artists that their performances will be rescheduled for next year, we will return one-day tickets for sale.

I won tickets to the 2020 festival, will it be valid for 2021?

All tickets and invitations are automatically valid for new festival dates in 2021

I have issued an installment plan for ticket 2020, what should I do?

Your ticket is also valid for the new dates of the festival. You need to fully repay all payments according to your installment plan, in order to finish the credit history with your bank.
In case of ticket return, you will receive back the exact amount you have paid for the ticket at the time of the return request.

You didn’t answer my question!

We happen to be together with you in a new reality that we were not ready for. So far, we do not have all the answers, but we are working on finding them.
You can email us or contact us via personal message in any of our social media accounts. We will definitely receive your message and find the answer to your question.